Terms of Use

Version 2026-07-15. Effective 15 July 2026.

This draft requires professional legal review before launch.

Operator

Doana is operated by ORSENATAS LTD, Company No. 16435964, registered in England and Wales. Registered office: Piccadilly Business Centre, Unit C, Blackett Street, Aldow Enterprise Park, Manchester, M12 6AE, United Kingdom.

The service

The Doana EU Duty & Import VAT Estimator is a planning tool. It estimates the temporary low-value customs duty and import VAT from the information you enter and versioned public reference data. Shopify automation is coming soon and is not part of the currently available public service.

Estimates only - no advice or quotation

Results are estimates, not tax, legal, customs or accounting advice, an official classification, or a quotation. Authorities, carriers and customs representatives may use different tariff lines, exchange rates, fees or evidence. Reduced or zero VAT rates, preferential origin, H1 declarations and goods above €150 require additional review.

Your responsibilities

You are responsible for accurate product, origin, value, shipping, insurance, tax-class and declaration inputs; checking the result with an appropriately qualified adviser; and complying with import, tax, consumer and sanctions rules that apply to your transaction.

Availability and changes

We may correct, change, limit, suspend or withdraw the service or reference data. We do not promise uninterrupted availability or that every country, product or declaration is supported.

Acceptable use

Do not attack, overload, scrape at disruptive volume, bypass access controls, submit unlawful content or use the service to infringe another person's rights. We may restrict abusive access.

Intellectual property

ORSENATAS LTD and its licensors retain rights in Doana, its software, branding, content and original data arrangement. These terms do not transfer ownership. Public legal and governmental source materials remain subject to their own terms.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, the service is provided as available and ORSENATAS LTD is not responsible for customs assessments, taxes, carrier charges, lost profits or decisions made from an estimate. Any limitation must be reviewed for the user's status and applicable consumer law before commercial launch.

Termination

You may stop using the service at any time. We may suspend access for abuse, legal risk or operational necessity. Provisions intended to survive termination, including intellectual-property and liability terms, continue to apply.

Governing law and jurisdiction

These terms are governed by the laws of England and Wales, subject to mandatory rights that apply where you live. The courts of England and Wales have non-exclusive jurisdiction. This clause requires professional review before launch.

Contact

Questions: orsenatas@gmail.com. Dedicated role addresses will be published only after delivery has been tested.